Diagnosis registration

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Data carrier		What happened?		Does anything special apply?		Diagnosis service level		Name and Address		Shipping		Confirmation and Registration

Does anything special apply?
3) Could you also check if any of the following apply:
N/A

The factory seal of this hard disk has been broken because you or another company has already tried in vain to carry out the data recovery.

The factory seal of this hard disk has been broken because you or another company has already tried in vain to carry out the data recovery.
N/A

A Crypto Currency key or wallet has been lost on this device.

A Crypto Currency key or wallet has been lost on this device.
N/A

The content of this data carrier is encrypted with Bitlocker, you have the key at your disposal.

The content of this data carrier is encrypted with Bitlocker, you have the key at your disposal.
N/A

iMac. The data carrier is enclosed in an iMac. I am sending the complete iMac.

iMac. The data carrier is enclosed in an iMac. I am sending the complete iMac.
This question does not apply to smartphones. You can continue with Next.

Fill in your name and address
N/A

Company Company
Company name *
N/A
I have a PO number
N/A

If applicable, please enter above your Purchase Order number.
My reference
N/A

You can add your own reference here (.e.g customer number, name or department).
N/A

I would like to receive a non-disclosure agreement (NDA). I would like to receive a non-disclosure agreement (NDA).

Your Legal Department may require to have a signed NDA. We will send this document to you before we start the diagnosis.
N/A

I would also like to receive a data processing agreement (DPA) for the purposes of the GDPR.

I would also like to receive a data processing agreement (DPA) for the purposes of the GDPR.

Does your data carrier (possibly) contain personal data? Then the Data Processing Agreement is mandatory according to the GDPR. The data recovery is performed entirely and exclusively in the Stellar® laboratory.
My VAT number is
N/A
My name is
N/A

Required
Title Required First name Required Last name
My email is *
N/A
My phone number is *
N/A
My address is
N/A

Required Street name Required House number Required Postal code Required City

Required
Country
N/A

I have a different billing address. I have a different billing address.
Only fill in the entries that differ from those above.
Billing Contact

N/A

Title First name Last name
Email for billing

N/A
Phone number for billing

N/A
Company name for billing

N/A
Billing Address

N/A

Street name House number Postal code City

Country
N/A

I have a Partner Code I have a Partner Code
My Partner Code is
N/A

If you are our Partner or have received a Partner Code from one of our Partners, you may enter the code here.
Name of the Partner is
N/A

If you know the (company)name of the Partner, you may enter it here.

Confirm and Register
You are almost done! Below an overview of your order. Press the 'Register for Diagnosis' button to complete your registration. You will receive an email from us to verify your email address. After the verification, we will process your order.
DHL Shipping Label

You will also receive a shipping label from us by email.

Packaging

Use a large box at least twice the size of your data carrier.
Fill the space with soft material, like bubble wrap.
Print the label and stick it onto the package.
Close and tape the box tightly and your package is now ready for shipment.

Collection time is between 15:00 and 18:00

Make sure that you are at the pick-up address on the agreed date between 15:00 and 18:00.

the DHL shipping costs are free of charge
You then send or deliver your package to our Central Laboratory:

Address:
Stellar® Data Recovery Central Laboratory
Zonnebaan 39
2nd floor
3542 EB Utrecht
The Netherlands

Opening hours:
Monday to Friday between 8:30 and 13:00.
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Data Recovery Brussels
Rue des Colonies 11
Regus office, 1st floor
1000 Bruxelles
Belgium

Opening hours:
Monday to Friday from 08.30-12.00 and from 13.00-17.00
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Adresse:
Stellar® Data Recovery Geneve
14, Route de Pré-Bois
Regus office, ground floor
1216 Geneve
Switzerland

Opening hours:
Monday to Friday from 09.00-12.00 and from 13.00-17.00
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Adresse:
Stellar® Data Recovery Zurich
Seefeldstrasse 69
Regus office, ground floor
8008 Zurich
Switzerland

Opening hours:
Monday to Friday between 8:30 and 17:00.
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Data Recovery Vienna
Mariahilferstrasse 123
Regus office, 3rd floor
1060 Vienna
Austria

Opening hours:
Monday to Friday between 8:30 and 17:00.
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Adresse:
Stellar® Data Recovery Barcelona
Edificio El Triangle, Pl. de Catalunya, 1
Regus office, 4th floor
08002 Barcelona
Spain

Opening hours:
Monday to Friday between 9:00 and 17:00.
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Datenrettung Berlin
Unter den Linden 21
Regus office, 5th floor
10117 Berlin
Deutschland

Opening hours:
Monday to Friday between 08.30-18.00
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Datenrettung
Prinzenallee 7
Regus office, 3th floor
40549 Düsseldorf
Deutschland

Opening hours:
Monday to Friday between 08.30-18.00
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Datenrettung
Landsberger Straße 302
Regus office, 4th floor
80687 München
Deutschland

Opening hours:
Monday to Friday between 08.30-18.00
Closed on Saturday and Sunday

Your costs:
You then bring your package to our office:

Address:
Stellar® Datenrettung
Hahnstraße 70
Regus office, 5th floor
60528 Frankfurt am Main
Deutschland

Opening hours:
Monday to Friday between 08.30-18.00
Closed on Saturday and Sunday

Your costs:
You then send or deliver your package to our office:

Address:
Stellar® Data Recovery
D-16, Sector-33, Infocity Phase II,
Gurugram Haryana 122001
India

Opening hours:
Monday to Friday between 8:30 and 17:00.
Saturday and Sunday we are closed.

Your costs:
The diagnosis cost of your data carrier is (excl. VAT)
N/A
€
The diagnosis cost of your data carrier is (excl. VAT)

N/A
CHF
VAT included

N/A
€
VAT included

N/A
CHF
This includes the upfront-costs
This includes broken factory seal surcharge
This includes the upfront-costs because of the virus or ransomware encryption.
This includes the Bitlocker surcharge.
The diagnosis costs for Crypto Currency recovery are included
This includes the iMac surcharge. Please use the original Apple packaging box to avoid shipping damage.
N/A

General Conditions Stellar® Data Recovery

I agree with the General Terms and Conditions.
When is the diagnosis ready?

The Economy Diagnosis is ready the next working day after the day of arrival to our laboratory.
When is the diagnosis ready?

The Business Diagnosis is ready on the day of arrival at our laboratory before 17:00.
When is the diagnosis ready?

The Emergency Diagnosis is ready on the day of arrival at our laboratory before 12:00.
You will receive an invoice by email when the diagnosis is completed.
Your diagnosis is free of charge. You won't receive any diagnosis invoice.
Additional questions or requests to Stellar®
N/A

Please let us know if you have any additional questions or requests.

About your data carrier

Describe for yourself what happened

Does anything special apply?

Choose your diagnosis service level

Fill in your name and address

Your device to our Lab

Confirm and Register

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